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Terms of Service

Introduction

Welcome to Pioly! These Terms of Service govern your use of our English learning platform. By using Pioly, you agree to these terms.

Account Registration

To use Pioly, you need to:

  • Create an account with valid information
  • Keep your account credentials secure
  • Update your information when necessary
  • Accept responsibility for account activities

Content Usage

When using our platform:

  • Content is for personal learning only
  • Do not redistribute or copy materials
  • Respect copyright and intellectual property
  • Follow fair use guidelines

User Conduct

Users must:

  • Use the platform respectfully
  • Not disrupt other users' learning
  • Not attempt to access restricted areas
  • Not use automated systems or bots

User-Generated Content and Disclaimer

Regarding any content you upload, share, or create on our platform:

  • You retain ownership of your content but grant us license to use it for platform improvement
  • You are solely responsible for the accuracy, legality, and appropriateness of your content
  • We do not review, verify, or endorse user-generated content
  • We disclaim all liability for any damages arising from user-generated content
  • We reserve the right to remove content that violates our terms or policies
  • You agree not to upload content that is harmful, offensive, or violates third-party rights

By using our platform, you acknowledge that Pioly is not responsible for any content created, uploaded, or shared by users. We provide the platform as-is and disclaim all warranties regarding user-generated content.

Data and Privacy

We handle your data according to our Privacy Policy. By using Pioly, you agree to:

  • Our data collection practices
  • Processing of learning analytics
  • Storage of practice history
  • Use of cookies and tracking

Speech Processing Features

Our speech processing features are designed with your privacy in mind:

  • We do not store or transmit any voice data to our servers
  • Voice data is temporarily processed in memory and immediately discarded
  • You maintain complete control over microphone permissions

YouTube API Services

Our platform uses YouTube API Services. By using Pioly, you also agree to:

  • YouTube Terms of Service (https://www.youtube.com/t/terms)
  • Google Privacy Policy (https://www.google.com/policies/privacy)
  • YouTube's usage restrictions and developer policies
  • YouTube's right to modify or revoke API access

YouTube API Services are provided by YouTube LLC. Pioly is not affiliated with or endorsed by YouTube or Google.

Refund Policy

We are committed to providing you with the best learning experience. Our refund policy is as follows:

  • Refund requests must be submitted within 30 days of purchase
  • Refunds apply to premium packages that are unused or used for less than 7 days
  • No refunds for packages where more than 50% of content or time has been used
  • Refund processing time is 5-10 business days
  • Refunds will be returned to the original payment method
  • We reserve the right to deny refunds in cases of terms of service violations

To request a refund, please contact our support team with:

  • Account information and order number
  • Reason for refund request
  • Evidence of issues encountered (if applicable)

Note: This policy does not apply to free services or promotional offers.

Cancellation of Subscription and Account Deletion

You have the right to cancel your premium subscription or delete your account at any time:

Premium Subscription Cancellation

  • You can cancel your premium subscription at any time from your account settings
  • After cancellation, you will continue to have premium access until the end of your current billing cycle
  • There are no cancellation fees
  • Service will automatically revert to the free plan after expiration
  • You can resubscribe to premium at any time

Account Deletion

If you wish to completely delete your account:

  • Contact our support team to request account deletion
  • All personal data and learning progress will be permanently deleted
  • This action cannot be undone
  • Any active premium subscriptions will be cancelled

Data Retention

After account deletion:

  • Personal data will be deleted within 30 days
  • Some data may be retained for legal compliance purposes
  • Anonymized data may be kept for analytical purposes
  • Payment history may be retained as required by law

⚠️ Note: Account deletion will affect all data and cannot be recovered. Please consider carefully before proceeding.

Changes to Terms

We may update these terms periodically. Continued use after changes constitutes acceptance of the updated terms.

Contact Us

If you have any questions about our Terms of Service, please contact us at:

Email: [email protected]